Lukki Privacy Policy

We at Lukki are committed to protecting your personal data and respecting your right to privacy. This Lukki Privacy Policy explains what information we collect when you use lukki casino, why we collect it, how we store and protect it, and what choices you have regarding your data. By creating an account, completing lukki casino sign up, or using lukki casino login credentials, you agree to the practices described in this policy. If you do not agree with any part of this document, we ask that you refrain from using our online casino Lukki services.

Who We Are and What This Policy Covers

Lukki is owned and operated by Just Entertainment B.V., a company registered under No. 160603 at Scharlooweg 39, Willemstad, Curaçao, and licensed under Curaçao Gaming Authority license OGL/2024/164/0246. This policy applies to all players who access lukki online casino through our website, our lukki app, or any related service, regardless of the localization or currency you use. We serve players across Canada, Australia, New Zealand, Norway, Austria, Switzerland, and other international markets, and this policy applies equally to every jurisdiction where we are permitted to operate.

Information We Collect

We collect several categories of information when you interact with casino Lukki, whether you are browsing our games, completing lukki casino login, or requesting a withdrawal.

• We collect registration details such as your name, date of birth, email address, phone number, and country of residence when you create an account
• We collect identity verification documents, including government-issued ID and proof of address, to comply with anti-money laundering and licensing obligations
• We collect financial information related to deposits and withdrawals, including payment method details and transaction history
• We collect technical data such as your IP address, device type, browser, and operating system when you access lukki casino online or our mobile lukki casino app
• We collect gameplay data, including games played, wagers placed, bonus activity, and loyalty program points earned through the Yacht Club
• We collect communication records when you contact our support team via live chat, email, or the FAQ section

How We Use Your Information

We use the information we collect to operate, secure, and improve our services. Specifically, we use your data to verify your identity and age before allowing real-money play, to process deposits and withdrawals, to detect and prevent fraud, bonus abuse, and money laundering, and to comply with our licensing obligations under Curaçao Gaming Authority regulation. We also use your data to personalise your experience, including tailoring promotions such as the Welcome Offer, Wild Tuesday Madness, and Triple Choice Thursday, and to manage your progress within our Yacht Club loyalty program. We may use your contact details to send you service-related notifications, promotional offers, and updates about lukki bonus codes, unless you have opted out of marketing communications.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website and within our lukki casino app to remember your preferences, keep you securely logged in after lukki login, and analyse how players use our platform. Cookies help us understand which games and promotions are most popular, allowing us to continuously improve lukki online casino for our players. You can manage or disable cookies through your browser settings, though doing so may affect certain features of our website.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners where necessary to operate our business, including:

• We share data with payment processors and financial institutions to complete deposits and withdrawals
• We share data with identity verification providers to confirm your age and identity
• We share data with regulatory authorities, including the Curaçao Gaming Authority, when legally required
• We share data with fraud prevention and security service providers to protect our platform and our players
• We share data with marketing and analytics providers to help us understand and improve our services

Any third party we work with is contractually required to protect your data in line with applicable data protection standards.

Data Security

We take data security seriously and apply industry-standard measures, including encryption, secure servers, and restricted access protocols, to protect your personal and financial information. We regularly review our security practices to ensure that lukki casino remains a safe and legit environment for real-money play. While we take every reasonable precaution, no method of data transmission or storage is completely secure, and we encourage you to use strong, unique passwords for your lukki casino login and to never share your account credentials with anyone.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with our legal, regulatory, and anti-fraud obligations. Financial records related to deposits, withdrawals, and bonus activity are typically retained for a minimum period required under applicable licensing regulations. If your account becomes dormant, please note that a monthly maintenance fee may apply after 120 days without login activity or transactions, as outlined in our general terms.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. These rights typically include the right to access the data we hold about you, the right to request correction of inaccurate information, the right to request deletion of your data where legally permissible, the right to object to certain types of processing, and the right to withdraw consent to marketing communications at any time. To exercise any of these rights, you can contact our support team, and we will respond within a reasonable timeframe in accordance with applicable law.

Restricted Countries and Age Verification

We do not accept real-money deposits or gameplay from residents of certain restricted countries, including the United States, United Kingdom, and several other jurisdictions listed in our terms and conditions. We may request proof of address or citizenship to confirm your eligibility, and winnings may be voided if residency cannot be verified. You must be of legal gambling age in your jurisdiction to register with lukki casino, and we reserve the right to request identity documents at any stage to confirm your age and eligibility.

International Data Transfers

Because we serve players across multiple regions, including Australia, Canada, New Zealand, Norway, Austria, and Switzerland, your data may be transferred to and processed in countries outside your country of residence. Wherever your data is processed, we take steps to ensure it receives an equivalent level of protection as outlined in this policy.

Children's Privacy

Our services are intended solely for adults who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete that information.

Changes to This Policy

We may update this Lukki Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. We encourage you to review this page periodically. Continued use of casino Lukki after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about this policy, how we handle your data, or wish to exercise your privacy rights, please contact our support team at support@lukki.com. Our live chat is also available 24/7 for any privacy-related enquiries or general questions about lukki casino reviews, promotions, or your account.